Frequently Asked Questions

  • How do I place an order?

  • What methods of payment do you accept?

    • Credit Card
    • eTransfer
    • Cash
  • Is there a minimum order?

    Yes. The minimum order is $50.

  • Where do you deliver and what is the delivery fee?

    Our current FREE delivery area includes City of Toronto, Vaughan, Thornhill, Richmond Hill and Aurora.  For delivery outside these areas please contact us.

  • When will I receive my order?

    Deliveries are made on a weekly basis according to the following schedule. Special delivery time requests can be arranged with your Area Manager.

    Tuesdays: Vaughan & Thornhill

    Thursdays: Richmond Hill & Aurora

    Fridays: City of Toronto

  • Do I have to be home to receive my delivery?

    Yes. Someone must be at home to receive the order.  Your Area Manager will assist in putting the items in the freezer if you wish.

  • How long can I keep the meals in the freezer?

    Meals can be kept frozen for up to 3 months.  Each tray is labeled with the preparation date.

  • How do I heat the meals?

    Heat from frozen.  Loosen lid to allow steam to escape but do not remove lid completely.  Microwave for 3 minutes.  Stir.  Continue microwaving in 1 minute increments until desired temperature is reached.

  • What if I don’t like the food?

    We offer a 100% Satisfaction Guarantee.  If something is not right simply give us a call and we will replace the item for free.

  • What happens if I need to cancel an order?

    We ask for at least 24 hours notice to cancel an order. For less than 24 hours notice a 50% surcharge applies.

  • Can you accommodate specific dietary needs?

    We are a nut-free facility.  We also prepare meals with certain dietary restrictions such as Dairy-Free, Vegetarian, Vegan, Gluten-Free, and Halal.  To identify, check the symbol beside each menu item. Click here for our Allergen Statement.

  • How can I find out about special promotions or new menu items?

    Sign-up for our Newsletter.